Reply To: Yes, it is broken

[OotKust]

OotKust wrote:

And what has been lost in the colonies- TRUST! Yes, as well as the publication world changes and effects of everything that has subsumed business in general in the last 3-4 years, it’s now affecting business ethics.

And empathy. Given the old ‘direct-marketing ratio’ of 1-2% success to a campaign, the same is the rate of complaints about something.

Many businesses ‘factor-in’ such costs to themselves so they can leverage and look cute by solving a dismal outcome for a client before the dreaded rot of debasement and abuse sets in. Probably even moreso today with social outrage prevalent and instant.

And yes I know because I was part of a $$Bn billings a month wholesale trade service team- it isn’t worth anyones time dissecting complaints over a few dollars worth.

So I agree Norm that whilst it may be necessary to purchase offshore, we balance our needs. I didn’t buy a military book in two decades as my gaming fell on the backburner and I considered my research done.

But when I awoke I found a new field of information had opened up (apart from the ‘net) and some fine works I was compelled to purchase were not the cheapest. So I made strategic buys and paid the acceptable cost, like you.

When charged ‘extra’ for a service, without specifics, regardless of the failed attempt, good will, would be appropriate. A long standing customer with considerable ongoing purchase history even more so. Seems my value as a client is no longer respected. And it’s not as if there was a regular barf-fest of complaining, but I could…

Now I won’t be surprised if said items turn up from a dog-eared ship sometime within 6 months, or perhaps all was lost in the thousands of containers that hurl overboard at sea in the long-winded interests of shipping companies that have no care for the property they call cargo.

As to packet damage otherwise, I’ve seen very little. Yes the odd crushed corner of a box, the bent in corner book due to inadequate protection  (Paul Meekins systems are great!) but nothing more major in 5 years- except total loss.

Others got wet books, some crushed plastic soldier packets (again complete lack of stiffening or padding) etc. Those got compensated for…

I’ve also been a tradie, worked in premises from harlot-shops to Governor-Generals mansion and everything in between. Inside factories (naval dockyard) to postal sorting centres and cute medical offices.

So yes you get the sharp edges, equipment malfunctions, falling off belts and tracks/ rollers etc. along with unreliable LCD common thieves and opportunists among us.

~d