As people have said, this comes up a lot. and yes, as customers we demand pictures. But there are several manufacturers who have pretty much said outright ‘Can’t be bothered, you don’t like that, don’t buy from me, i really don’t care’ and I find that sort of refreshing.
‘The customer is always right’ can be taken far too far, and it’s a nice change to sometimes hear ‘I do this for my own reasons, if you don’t like that, tough luck. Bye’ 🙂