As a gamer…As a designer…
And I’d agree with all of what Robey said.
Timeliness of response to inquiry seems so amiss in many cases, we try to reply within a couple hours, I’ll tell people who stop by our vendor booth at conventions that if you e-mail us and haven’t heard back the following morning, we must not have received it. Normally we try to have an answer out immediately upon receiving the inquiry.
People are asking you about your business and your product, it seems just horrible to make them wait any longer than necessary.