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and this inter net thingy wargame company’s have no excuse not to have posted your paid for item within a working week.
I guess that depends how much of a backlog they have due to items being out of stock and holding back an order to ship it all at once, or a backlog from being busy, and or having to cast/paint items to order and so on?
What disgusting service, I sell the odd item on ebay and never post an item later than two days after I have received payment. With modern technology and this inter net thingy wargame company’s have no excuse not to have posted your paid for item within a working week. “Ba hum bug” to Black Tree Design I won’t be buying any of their stuff. Willz.
The interface with the customer may be all modern and internety, but the technology used to produce figures is still ancient.
The default position in U.K. consumer law is still that a mail order company has 30 (presumably working) days to get your order to you, unless its terms and conditions state otherwise. Those days of “allow up to 28 days for delivery” are still here. Few wargames businesses, even some of the big ones, seem to pay attention to the legal requirements for their websites. BTD, I understand, uses a contract caster for its figures, which would add to the time taken to get figures made if they are out of stock. A contract caster will fit orders in when it can, and this may lead to substantial delays. The key here is good communication with the customer.I should have also added that if manafactured items are not available good communications with the customer also helps. As you point out 28 days for delivery is the UK law, wargame monies for most wargamers are finite so prompt delivery I would assume helps for return custom?
Having bought items from yourself Ian in the past your service is promt and efficient, as are”Ian Hinds of Hinchcliffe”, “Colonel Bills”, “Footsore miniatures”, “Crann tara Miniatures”, to name a few of the wargame related businesses I have used over the past year. All of them provide an excellent service and keep the customer informed, plus the items arrive quickly. As you point out keep the customer informed and good communication.+
Willz.
That’s all fine and well Mike, and I don’t mind a week or two, but three months with no communication, and no replies to emails?
Yeah that is not at all good, I was just responding to the post about things being sent within a week with no excuses for anything longer.
Over 3 months and not deliver the item is very poor servive.
That is being generous I reckon.
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