Agree on these points, but calling anyone from the outer side of the planet is like missions to Mars- expensive and delay prone waste of … resources.
I learnt many years ago, having found the pics/ illustrations of suitable figures, to take a copy of these (some bizarre sites, mostly US based, PREVENT YOU from saving a pic.. so screenshot is next) and keep my own record.
Whilst I have done this for ‘known’ replacements/ increments, the next units may not be….
So while I have pics of xxx 12 pounders in various guise, if they’ve been changed/ remastered (and some need it) I’m annoyingly unaware…
I would second that, his service is good as well. Mind you I tend to buy from the UK because otherwise the postage can kill the deal and mates of mine have had trouble with customs etc and having to make extra payments. So the phone call isn’t an issue
I have to say, my experience of dealing with wargames companies has been almost universally excellent with one notorious exception. There’s a lengthy thread on LAF if you look for it. Most companies are run by hobbyists who will absolutely do their best. In the last couple of weeks I have had brilliant service from 1st Corps, Warbases and a couple of others, who packed it and shipped it in no time, and this at a time of year when many wargames companies are on the road to shows.
Dealing with individual sellers on eBay has also been generally very good. Did I get lucky, or are the occasional moans very much the exception? I believe so.